Marketing Customer Service

Full Time
Weston FL
Posted 3 months ago

Responsibilities

  • Manage large amounts of incoming emails and some calls.
  • Organize sales leads with excel documents
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information to customers inquiring about our company
  • Meet personal/customer service team expectations
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer complaints when needed.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Experience with social media channels including Instagram, Facebook, Snap Chat, Pinterest and others.

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong written and phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of questions
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Self-motivated is a MUST
  • Interest in fitness and healthy lifestyles.
  • “Whatever it takes” Attitude

About VPX

Bang Energy Performance Beverages and Sports Nutrition has been producing epic innovations for 25 years. We engage in an unrelenting pursuit to create trendsetting appearance and performance enhancing inventions. Our sports nutrition and beverage innovations are backed by 27 double-blind placebo controlled Gold Standard University studies. Likewise, our marketing and distribution has been discussed for its excellence by such prestigious news outlets as Forbes and Wells Fargo. We are hiring super creative, ultra-positive and high-energy professionals to drive our vision to serve the entire world cutting edge health promoting beverages and nutrition! We are top sellers in iconic retailers such as 7 Eleven, Publix, Walmart, and are the #1 selling beverage of all time in the world’s largest health food retailers: GNC and Vitamin Shoppe.

 

Job Features

Job CategoryMarketing

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