IT Support Specialist

Full Time
Weston FL
Posted 5 months ago

Responsibilities

  • Provide technical assistance to remote & local employees in a Windows/Mac environment
  • Resolve technical support issues, identify root cause, and if necessary, escalate in a timely manner
  • Evaluate processes, prepare, present and assist with feasible action plans and other continuous improvement initiatives to meet standards and requirements
  • Install, troubleshoot, upgrade and maintain computer hardware and software
  • Create and maintain comprehensive documentation for all implemented systems
  • Develop SOP’s and train employees in the proper use of technology
  • Monitor the daily performance of applications and systems
  • Assist in maintaining compliance with software license agreements
  • Maintain record of support incidents within service desk application
  • Support in backup & recovery procedures

Requirements

  • Hands-on experience implementing and supporting:
  • Network devices including printers, scanners, copiers, fax machines, telephones and switches
  • Windows/Mac Desktops, laptops and thin client operating system configuration
  • Microsoft Office 365 applications
  • Wireless access points, mobile hot spots, cellular phones/ tablets and TVs
  • Associates degree in computer science
  • Support technician role with 2-4 years’ experience preferred
  • Must be able to think outside the box
  • Must have a sense of urgency and ability to meet deadlines
  • Must demonstrate level of competency in the following areas:
  • Ability to demonstrate excellent customer service skills
  • Ability to prioritize and accomplish project objectives within scheduled time span
  • Excellent communication and interpersonal skills

Must be willing and have the ability to:

  • Participate in 24×7 on-call status and light travel on company business
  • Lift, carry and move all components of PC workstations, peripherals and other related ancillary equipment

About VPX

Bang Energy Performance Beverages and Sports Nutrition has been producing epic innovations for 25 years. We engage in an unrelenting pursuit to create trendsetting appearance and performance enhancing inventions. Our sports nutrition and beverage innovations are backed by 27 double-blind placebo controlled Gold Standard University studies. Likewise, our marketing and distribution has been discussed for its excellence by such prestigious news outlets as Forbes and Wells Fargo. We are hiring super creative, ultra-positive and high-energy professionals to drive our vision to serve the entire world cutting edge health promoting beverages and nutrition! We are top sellers in iconic retailers such as 7 Eleven, Publix, Walmart, and are the #1 selling beverage of all time in the world’s largest health food retailers: GNC and Vitamin Shoppe.

 

Job Features

Job CategoryTechnology

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